Refund Policy
At Mulãwwan, each piece is crafted with great care and intention. As such, our refund policy covers specific cases outlined below
Eligible For Refund
If an item arrives with a major, uncorrectable defect that is clearly due to our error
If the wrong item was delivered and cannot be exchanged or corrected in time
All refund claims must be made within 24 hours of delivery, and supported with clear photo or video evidence. Approved refunds will be retrieved within 24 hours after delivery and processed within 3-5 working days.
International Orders
For all international orders, minor fitting adjustments attract repair costs ranging from 10%–30% of the total cost of your piece, depending on the nature of the alteration required.
We are also able to offer full refunds within 4 weeks where necessary. However, due to the pricing structure of our pieces and our profit margins, we are unable to cover additional return shipping fees.
Shipping
International Shipping is not charged automatically at checkout. Due to factors such as item weight, combined orders, package dimensions, and delivery destination, shipping is calculated after your order is reviewed to ensure the most accurate and economical rate.
If you would like a shipping estimate before placing your order, please send us an email or direct message. We will be happy to provide a quotation.
A request to cancel an order solely because the customer does not wish to proceed with the quoted shipping charges is considered a change of mind after order placement and does not qualify for a full
Not Eligible For Refund
Change of mind after order plcament
Sizing issues due to incorrect measurements provided
Delays caused by third-party logistics after dispatch
Minor variations in stitchings Color and handfinishing (as each piece is unique and not factory-made)
Please note after confirmation, cancellations or changes made beyond this point may not be possible. However if a customer insists on a refund this comes with a 50% penalty charge.
Please note: Outfits that have been worn, Hold any scent of perfume, have makeup or deodorant marks, or show signs of washing cannot be accepted for a refund or exchange.